01 / CLIENT ASSISTANCE & SUPPORT CENTER
Support Center
A dedicated channel for active clients to track platform stability, report technical issues, and submit maintenance requests.
Service Level Agreement (SLA):
All tickets are handled according to the agreed project SLA, with top priority given to critical production incidents.
Technical Issue / Incident
Report service disruption, runtime exceptions, or critical production bugs.
Maintenance & Enhancements
Request feature additions, integrations, or scheduled maintenance on active systems.
Operational Inquiry
General operational inquiries, backup verification, and admin guidance.